STORE POLICY
Customer Care
At The Rat Store, customer service satisfaction is our priority. If you're not completely satisfied with your purchase, you may return most items within 14 days of delivery for a refund or exchange, subject to the following conditions:
* Items must be returned within 14 calendar days from the delivery date.
* Products must be unused, unopened, and in their original condition and packaging.
* A receipt of purchase is required for all returns.
Non-Returnable Items:
* Custom or personalized items.
* Gift Cards.
* Sale or clearance items.
Return Process:
1. Contact our customer service team at orionnebula0303@gmail.com within 14 days of receiving your item to initiate a return.
2. Please include your order number and reason for return.
3. Once approved, you'll receive return instructions and the shipping address.
4. Customers are Responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds:
*. Refunds will be issued to the original payment method within 5-7 business days of receiving and inspecting the returned item.
Damaged or Incorrect items:
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will resolve it promptly with a replacement, store credit, or refund.
Privacy & Safety
At The Rat Store, your privacy and safety are top priorities. This Privacy and safety Policy outlines how we collect, use, and protect your information when you interact with our store online and in person.
1. Information We Collect
We collect the following information:
A. Personal information
* Name
* Email address
* Mailing address
* Phone number
* Payment information (processed securely via third-party services).
b. Non-Personal Information
* Browser type and version
* IP address
* Cookies and usage data to improve site functionality
2. How We Use Your Information
We use your information to:
* Process and fulfill your orders
* Communicate with you about your purchases or inquiries
* Provide customer service
* Send occasional promotional emails
* Improve our website and services
3. Information Sharing and Disclosure
We do NOT sell, rent, or trade your personal information to third parties.
We may share your data only with:
* Trusted third party service providers (e.g, payment processors, shipping partners).
* Legal authorities if required by law or to protect our rights.
Safety Measures for Customers
* We take great care that our products are sourced and handled according to health and safety standards
* Packaging is secure and clearly labeled
Contact us if you have any further questions. We would love to answer any questions you may have.
Payment Methods
Credit / Debit Cards
PAYPAL